Error: “No trigger on probe. Please check Sensor.”

First, turn the printer off using the button on the back of the printer and wait 15 seconds before powering it back on. When your printer starts back up, go into Tools/Calibration to try to rerun calibration.

If you still get the error message after a printer restart, make sure you have your firmware up to date. To check this, go to the Info page. Click on Firmware Update to update. This will only work if you have an internet connection. (Go into Tools/Network to set that up.)

After the firmware update, power the printer off and back on again. If it still will not calibrate, do a factory reset.

If all of the previous steps have not worked for you, please submit a support ticket and let us know what steps you have tried so far.