
RoboSupport
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Activity overview
Latest activity by RoboSupport-
RoboSupport created an article,
Filament Check Error
This video provides guidance on how to fix the Filament Check error happening when filament is loaded into your Robo E3 Pro but isn't being correctly sensed by the sensor. It includes troubleshooti...
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RoboSupport created an article,
E4 Pro Sensor Calibration Error
If you are attempting to complete Sensor Calibration on your Robo E4 Pro and are receiving the following message, please follow the below steps: Error: "If the sensor is not triggered, please con...
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RoboSupport created an article,
How do I get the code to create my RoboCloud account?
If you are looking for a code to create an account on RoboCloud, you need to click on the “Get Act. Code” button. This will send an email to the email address provided to verify that it is a real ...
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RoboSupport created an article,
Robo E4 Firmware Update
Updating over Wi-Fi To update your firmware over Wi-Fi, you first must be connected to the internet. If you are, you will see either an ethernet or Wi-Fi symbol in the top toolbar. Then, you can ...
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RoboSupport created an article,
My Robo E4 Pro 3D printer isn’t showing up after I add it to MyStemKits.
First things’ first – make sure you are following the correct how-to video. For the Robo E4 Pro, you do NOT need to download any software or “cloud client.” That is for other types of 3D printers...
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RoboSupport created an article,
My Robo E4 Pro print has droopy overhangs or is very stringy under an overhang.
Overhangs are any part of a model that extends outward as it moves up or is not supported another part of the object underneath it. For instance, if you were printing a dog standing at attention, t...
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RoboSupport created an article,
Files are not showing up on my Robo E4 Pro when trying to print from a USB flash drive.
If your 3D models aren’t showing up on your USB stick, first make sure you have them in the correct file format. The 3D printer cannot read a .stl or .obj file. It must first be sliced using a slic...
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RoboSupport created an article,
How do I replace my Robo E4 Pro extruder assembly or nozzle?
For unclogging refer to our article "My Robo E4 Pro is jammed/clogged in the extruder. How do I unclog it?" To Replace the Extruder Assembly (Easier) If you cleared filament but you are still ge...
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RoboSupport created an article,
My Robo E4 Pro is jammed/cogged in the extruder. How do I unclog it?
First, pre-heat the extruder. Pull the filament guide tube from the top of the extruder so you can access the filament. Tell the printer to load filament and while it is attempting to pull the fila...
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RoboSupport created an article,
My Robo E4 Pro is printing but no filament is coming out.
First, make sure there is not a tangle or knot on the filament spool. If so, unload, detangle, and reload your spool. If there is no tangle, make sure your temperature settings match the filament ...