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RoboSupport

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Latest activity by RoboSupport
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    RoboSupport created an article,

    My Robo E4 is printing but no filament is coming out.

    First, make sure there is not a tangle or knot on the filament spool. If so, unload, detangle, and reload your spool. If there is no tangle, make sure your temperature settings match the filament y...

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    RoboSupport created an article,

    Robo E4: My print isn’t sticking to the build plate.

    First, make sure your temperature settings match the filament you are using. Different brands of filament and different types of filament have different requirements for extruder and build plate te...

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    RoboSupport created an article,

    Robo E4: I'm having a really hard time removing my print from the build plate.

    We are aware of the issue and will be releasing a new firmware soon to remedy this. In the meantime, you can manually adjust the z-offset to set it a little farther away from the build plate by def...

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    RoboSupport created an article,

    What file types can I bring into RoboPrint?

    Both RoboCloud and RoboPrint can read .stl files, but RoboPrint can read many more file types. It can read the following file types. STL, OBJ, .g, .gcode, JPG, JPEG, PNG, 3MF, FPP If you bring in a...

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    RoboSupport created an article,

    When using RoboPrint, I selected “Supports Enabled” but no supports printed.

    In RoboPrint, you have to build your supports first. To do so, click “Supports” and then “Auto Supports.” This will allow you to use the auto-generated supports or customize them to your needs. Whe...

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    RoboSupport created an article,

    Why am I unable to change my printer selection? The options are greyed out.

    This happens when you are wirelessly connected to one of your 3D printers. To select a different type of 3D printer, first, go into Print and then select the “Disconnect All Connections” option. T...

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    RoboSupport created an article,

    Robo E4: Replacing the Z-Limit Sensor

    If you need to replace the Z-Limit Sensor on your Robo E4, here's how to do so.  

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    RoboSupport created an article,

    Robo E4: Adjusting the Z-Axis Offset

    If, after running automatic calibration, you would like to adjust the z-axis offset either closer to the build plate (in case of prints not sticking) or further away from the build plate (in case o...

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    RoboSupport created an article,

    Robo E4: Unclogging / Replacing Your Extruder

    If you run into a clog on your Robo E4 3D printer, there are a few troubleshooting steps you can go through to clear out the clog. This video goes through all the various steps you can take, includ...

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    RoboSupport created an article,

    Robo E4 Pro: Unclogging / Replacing Your Extruder

    The below video walks you through a variety of troubleshooting steps you can go through should you experience a clog in your Robo E4 Pro extruder, including replacing either the Nozzle (2:51) or th...