The filament can sometimes get caught up on the curves in the guide tube or at the location of the filament runout detection sensor. If just pushing a little harder or from a slightly different angle doesn’t work, make sure you have a nice clean end of your filament with no blobs, kinks, or bulges and try again.
You may also run into this issue if there is still filament in the tube. Make sure the filament guide tube is separated from the extruder while loading so that any broken lengths of filament are pushed out the other end of the tube.
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