When a print is not sticking to the platform, this likely means the Z-Offset is not set correctly.
Please reference our Calibrating your Robo E3 article.
If your machine is correctly calibrated, try adding a "raft" to your print settings to increase build adhesion.
If it is still not sticking, you may need to replace your build surface, add some glue, or take a little bit of sandpaper to the surface to help rough it up for better adhesion.
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