My Robo E4 Pro 3D printer isn’t showing up after I add it to MyStemKits.

First things’ first – make sure you are following the correct how-to video.

For the Robo E4 Pro, you do NOT need to download any software or “cloud client.” That is for other types of 3D printers. If you have followed the steps in the video, there are a couple things to check for. 

First, look at the little Wi-Fi or ethernet symbol in the top bar to make sure it doesn't have a little exclamation point next to it. If it does have one, it means there is something with the network not fully connected. This can appear briefly and then disappear when first connected, but if it doesn't go away within a couple minutes, you may want to try a different network or connection style (for instance ethernet.) When it doesn't disappear, this is usually due to school security protocols that are blocking it from connecting to the network. Reach out to your local IT team to get the printers fully allowed on your network.

If there is not an exclamation point, go back into Tools/Cloud and select MyStemKits. It’s an icon of a cloud with an “MSK” in it. Make sure it is toggled on. When toggled on, the subtle toggle switch will become a brighter green and the cloud icon with an "MSK" in it will appear in the top bar. (You will also see the token on this page which you entered on MyStemKits.)

If this token returns a "token not found" message when you enter it, click "Get Token" to generate a new one. Make sure the previous steps are still correct and enter it in MyStemKits.

If it is still not working, or you are not seeing a token on the above MyStemKits page, follow these additional steps in order.

1. Please make sure you have your firmware up to date. To check this, go to the Info page. Click on Firmware Update to update. This will only work if you have an internet connection.
2. Do a factory reset. You will have to reconnect to internet after this step.
3. Turn the printer off and back on.

Repeat the steps in the how-to video for generating a MyStemKits token, toggling MyStemKits on, and entering the token into the Register a New Printer section of MyStemKits.

If you have the ability to try an alternate network, please try using a phone hotspot or ethernet to see if either of those methods work.

If you are still experiencing difficulty, please submit a support ticket and let us know what steps you have already taken. Thank you!