RoboSupport
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MatterControl Index
Below are a few helpful articles that can help you get started using MatterControl. Installing MatterControl This article will help walk you through installing MatterControl. You can install M...
Troubleshooting INDEX (R1+)
Look below for the problem that best describes what you are experiencing. The table beneath each header will contain links to helpful articles and some tips. 'Extruder not heating up' Tips & L...
Troubleshooting INDEX (R2)
Look below for the problem that best describes what you are experiencing. The article title in the tables below will link to the listed article, which contains helpful tips and solutions for each i...
Using Access Control Security Feature
Access Control will allow you to password protect your printer. This is helpful in a public environment or whenever you're connected to an insecure network. When accessing the printer through the w...
Motor turning but filament not moving
If you notice the extruder motor is turning but filament is not being driven through, your hobbed gear might be loose. Follow this guide to tighten the hobbed gear. 1. First turn off your machine a...
Extruder not heating up.
Hotend wires should be plugged into their correct ports on the underside of the extruder. The heater core is the red covered pair of wires, and the thermistor is the black pair of wires. Make sur...
Lubricating the axes
Lubricating the axis NOTE: An R2 is pictured, but the extruder components and lead screw should be serviced in the same way. There are two types of linear rods, and two types of bearings in Robo R...
Replacing hobbed bolt
Eventually your hobbed bolt will need to be replaced, as the teeth get worn down over time. Follow these steps to replace it. 1. Turn the printer so that the filament latch screws are facing you. ...
How to PID tune your printer temperature
If your print bed or extruder oscillates 2-3°C around the target temperatures you should follow this guide to help your printer stabilize the temperature variance. Tuning your PID settings on your...
Misaligned R1+ Z-axis
Misaligned R1+ Z-axis Sometimes, your z-axis alignment might skew from left to right either during shipping, movement of the product, or skipped steps on the left or right side. This guide will hel...