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Resources within the app
Getting Started Videos To help you get going with printing, check out the 'Getting Started Videos' found in the menu list. Select your printer model to be directed to the corresponding video. ...
Robo E4 Pro: Replacing the Extruder to Main Board Ribbon Cable
If you need to replace the cable that runs from your extruder assembly to your main board on your Robo E4 Pro, you'll need both a 2 and a 2.5mm Allen wrench as well as some wire cutters. Unload fil...
My Robo E4 is printing but no filament is coming out.
First, make sure there is not a tangle or knot on the filament spool. If so, unload, detangle, and reload your spool. If there is no tangle, make sure your temperature settings match the filament y...
Print is not sticking to platform
When a print is not sticking to the platform, this likely means the Z-Offset is not set correctly. Please reference our Calibrating your Robo E3 article. If your machine is correctly calibrated,...
Report an issue
Reporting an issue with the app Your feedback is welcome! We are always striving to improve the app's performance and experience. If at any time you have an issue with using the app or just have ge...
Robo E4: Replacing the Z-Limit Sensor
If you need to replace the Z-Limit Sensor on your Robo E4, here's how to do so.
My Robo E4 3D printer isn’t showing up after I add it to MyStemKits.
First things’ first – make sure you are following the correct how-to video. (https://youtu.be/Wj8ZmZdCmmQ?feature=shared) For the Robo E4, you do NOT need to download any software or “cloud client....
My Robo E4 3D printer is showing artifacts on one or both sides of the print. Or, my print is giving a non-smooth finish.
This can happen if you move your printer from one location to another. Due to the speed of the printer, the printer runs an automatic vibration calibration to counterbalance any vibrations on the l...
I can’t load filament all the way through the guide tube.
The filament can sometimes get caught up on the curves in the guide tube or at the location of the filament runout detection sensor. If just pushing a little harder or from a slightly different ang...
Error E0011: Host error, please restart!
Turn the printer off and back on. When you power the printer back on, it will ask if you would like to resume print. Click yes to finish printing your current model. You may have to do this more th...