The OctoPrint Logs will enable our support team to better diagnose your problem and help get your Robo up and printing ASAP!
Once on the Robo Dashboard, navigate to Settings at the Top right of the Screen.
Here scroll down the Side Bar and Locate the Logs tab.
Lastly, make sure the files are sorted by most recent. To do that Click “Modification Date (Descending)” and double check the files are arranged by date starting with the most recent. Then download the top three files, ‘octoprint.log’, ‘plugin_printhistory_console.log’, and ‘octoprint_stats.db’.