RoboSupport
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How to update C2 Firmware
Update the C2 firmware You can update from both the web dashboard and the touchscreen. (R2 Screen is picture but process is the same for the C2) NOTE: Before updating the firmware, make sure that ...
Error - Filament runout
Filament Runout Sensor Error If you see an error while printing that Make sure you are not bypassing the filament block In order for the filament sensor to work correctly, the filament needs to ...
Hotend cover is falling off
Hotend Cover is falling off If your hotend cover is falling off when printing, or is teetering side to side and not flat against the extruder, more that likely your hotend is blocking it. To fix th...
Screen goes white or doesn't work
Screens Goes White or Doesn’t Work If the screen is not working there is a few steps that need to be taken to solve the issue. Loose Wiring First, remove the black bezel (which is the black pl...
Drive gear aligning and tightening
Drive gear aligning and tightening If your drive gear has come loose and/or it is not aligned with the filament feed pathway, take these steps to realign and tighten. Note: Make sure there is no fi...
Hotend falling out
Hotend Falling Out If you are experiencing your hotend falling out from the extruder, there is a simple fix that will lock your extruder in place The tension screw is not tight enough The alle...
Shifting layers/bad print quality C2
Shifting Layers/bad print quality Loose Pulleys If the pulleys on the X and Y axis come loose, you may need to tighten down the set screws to hold these in place. Move the Extruder into the center...
Material not extruding C2
Material Not Extruding Nozzle isn’t heating up Make sure all of your wiring is plugged in and firmly mounted in its correct brackets. Nozzle Wires should be plugged into the correct terminals ...
Grinding noise when starting a print
Grinding noise when starting a print If you are experiencing a grinding noise when trying to start a print, or when your printer is homing, there are some things to take a look at to make sure your...
Print not sticking to bed
Print Not Sticking to Bed If you are experiencing problems with the plastic not adhering to your print bed, there are a few things that can be done; Update Make sure to update your printer to ...