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RoboSupport

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  • How to connect to Robo web dashboard

    Check that your printer is connected to the correct network.  On the touchscreen navigate to Utilities>Network>Network Status.  NOTE: Your printer and the device you're trying to connect to the we...

  • Updating Robo C2

    Updating Robo C2 NOTE: R2 Screen is pictured, but the steps are the same for both C2 and R2.  If you're not already connected to Wi-Fi, please navigate to Utilities > Network > Configure Wi-Fi befo...

  • Error - Thermal Runaway

    If your touchscreen ever displays a "Thermal Runaway" error as pictured below, follow this guide. This is an error that can be addressed through your cooling settings within the slicing program yo...

  • Using Access Control Security Feature

    Access Control will allow you to password protect your printer. This is helpful in a public environment or whenever you're connected to an insecure network. When accessing the printer through the w...

  • Clogged Hotend R1+ Plus

    Unfortunately, clogs can happen. Here are some ways to get you back up in running in minutes. First, heat up the extruder to at least 240C and pull out what's already in the hot end if possible.  ...

  • Loading filament

    Loading filament into the R1+ Before you begin a print you need to load filament. Follow these steps to properly load your printer with filament. Take the spool holder that came with your printer a...

  • R1+ Plus Quick Release

    To take the hotend out of the R1+ to service it in case of a clog or maintanence, it is very easy.Your extruder for your R1+ is easily removed with the quick release feature.Please see these photos...

  • Calibration and setting Z-Offset

    Calibration and setting Z offset 1. Navigate to the Z-Offset wizard on the touchscreen under Utilities>Wizards>Z-Offset Wizard. 2. The bed will raise and the extruder will move to the front left p...

  • MatterControl Index

      Below are a few helpful articles that can help you get started using MatterControl. Installing MatterControl This article will help walk you through installing MatterControl. You can install M...

  • Calibration and setting Z-Offset

    Calibration and setting Z offset 1. Navigate to the Z-Offset wizard on the touchscreen under Utilities>Wizards>Z-Offset Wizard. 2. The bed will raise and the extruder will move to the front left p...