new robo1+, nothing will move, heaters won't heat.

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    Shane Lemmer

    I guess if you were able to get filament installed then it was heating at one point. What do you think happened between now and then?  

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    Eric Snow

    I just fed the filament in by hand, so nothing had ever worked when I posted above. After I posted and got zero help from the support chat, I was able to get the machine running. To do that I called a friend of a friend who knows about these printers. The problem was that the MatterControl software was missing a driver. And even though it wouldn't connect with the robo1 it said it was connected. I discovered this problem when the software said it was connected when the To go wasn't even plugged in to the computer. The solution was to go to the Arduino website and download the Arduino IDE software. The Arduino software contains the driver missing from the SD card that came with the printer. After I got the driver I then looked for the port the printer was on and changed the settings in the MatterControl software so that it used the correct port to talk to the printer. It sounds easy but I spent over two hours on the phone to get the printer to communicate with the MC software. The 24/7 support is just a flat out lie and the Robo people should be ashamed to advertise such a blatant falsehood.

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    Shane Lemmer

    What a ride. I'm new to this too. 

    What I have found so far is that 3D Printers are almost always going to be a challenge to get working, honestly. There are a lot of companies out there that make the machines but the software side (drivers and stuff) is largely community developed. Most of the machines for sale were community developed as well. 

    Anyway, I'll get to the point. The help you will be getting comes from people just like you and me. Robo is a resource, but 3d printing isn't a plug and play thing. Problems are a big part of what you buy when you get in to this. 

    Some people like having to screw with this kind of stuff to get it to work. It can be something to take pride in. If you're expecting ROBO to absorb a bunch of frustration and make everything smooth, you may be disappointed to find that problems are a sign of life here.

    So that's all I know. 

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